退款说明 / Refund Policy
最后更新：2025年1月 / Last updated: January 2025
1. 退款资格 / Refund Eligibility
在购买后 7 天内，如服务存在严重技术问题导致您无法正常使用，可申请全额退款。
Within 7 days of purchase, if there are serious technical issues preventing you from using the service, you may apply for a full refund.
2. 不支持退款的情形 / Non-Refundable Situations
- 已成功生成视频后申请退款
- 因个人偏好或不满意生成结果申请退款
- 兑换码已被使用后申请退款
- 违反服务条款被封号后申请退款
- Requesting a refund after videos have been successfully generated
- Requesting a refund due to personal preference or dissatisfaction with results
- Requesting a refund after a redemption code has been used
- Requesting a refund after account suspension due to terms violations
3. 退款流程 / Refund Process
如需申请退款，请通过联系方式提交您的订单号和退款原因。我们将在 3 个工作日内处理您的申请。
To apply for a refund, submit your order number and reason via our contact channel. We will process your request within 3 business days.
4. 退款方式 / Refund Method
退款将原路返回至您的支付账户，到账时间取决于您的支付机构，通常为 3-10 个工作日。
Refunds will be returned to your original payment account. Processing time depends on your payment institution, typically 3-10 business days.